To Make an Appointment

Prior to making all appointments, a valid medical referral must be obtained from a GP or Specialist and forwarded by email or fax to referral@sydneyskinandvein.com.au

Fax: (02) 9386 0258.

A valid referral must be current and comply with Medicare referral requirements. In most cases, GP referrals are valid for 12 months from the date of the patient’s first appointment with the specialist, unless otherwise specified by the referring practitioner. Referrals issued by another specialist are generally valid for 3 months. If your referral has expired, you will need to obtain an updated referral from your doctor.

Please ensure your contact details are included at this time and we will call you to arrange a suitable appointment time after your referral has been assessed for suitability.

As a condition for all appointments made at Sydney Skin and Vein Clinic, a refundable deposit fee of $350 is charged at the time of booking. This is to secure your appointment and encourage patient attendance to all schedule times and refunded in full subject to this condition being met. Payment for this is made over the phone with a valid credit card at the time of your booking.

Photo identification is required to access services at Sydney Skin and Vein Clinic. This is a necessary measure to identify our patients and prevent Medicare fraud from occurring. You will be requested to be photographed upon arrival at your first visit and attached to your electronic medical file. All records of patient photographs will be kept in accordance with privacy measures for patient confidentiality and retained on the clinic database. If you do not wish to be photographed, please inform the clinic prior to your visit. Sydney Skin and Vein Clinic reserve the right to refuse services to patients that do not comply with this policy.

1

Your First Consultation

2

Duplex Ultrasound Studies

3

Other Investigations

4

Treatment Planning and Procedures

Fees & Rebates

Your management plan and the number of procedures you may require will be determined by your treating specialist. Based on your management plan, a member of the Administration Team will provide you with a cost estimate. Please note that cost estimates are valid for three (3) months from the date of issue and may be subject to change in accordance with Medicare Benefits Schedule (MBS) updates, Private Health Fund policies, or changes to your clinical management plan. If you have any fee- or booking-related questions, please direct these to the Administration Team rather than the Medical Team. Please note that treatment for varicose veins and vascular malformations may be partially rebated through Medicare and/or your Private Health Fund, depending on your individual eligibility and level of cover. Patients are encouraged to contact Medicare and their Private Health Fund directly to confirm rebate eligibility, item number coverage, excesses, waiting periods, and any out-of-pocket costs prior to treatment. Patients who hold an eligible Pensioner Concession Card, Health Care Card, Commonwealth Seniors Health Card, or Department of Veterans’ Affairs (DVA) card may be entitled to reduced out-of-pocket costs, concession-based Medicare Safety Net thresholds, or other government-supported health care assistance schemes. Where applicable, patients are encouraged to notify the Practice prior to their consultation or procedure so eligibility for any available concessions or alternative billing arrangements can be considered. Payment is required at the time of consultation and procedures unless otherwise agreed in advance. Other important notes:

Policies

Deposit

Accompanying Persons

Arrival Time

Registration

Photographs

Disclaimer

Doctors Running Late

Appointment Cancellations

Your First Consultation

Please note that your first visit is a consultation only, no procedures will be performed. This allows your specialist to thoroughly assess your condition and determine the most appropriate treatment options for you.

Prior to your consultation, a member of our reception team will ask you to complete a patient questionnaire covering your general medical and surgical history. If you receive this by email beforehand, please complete it and bring a copy on the day, ensuring all pages are filled in.

During the consultation, your specialist will review your medical history and perform an initial examination. For patients with varicose veins or other vascular conditions, a screening Doppler ultrasound may be performed. Based on the findings, a duplex ultrasound or further investigations such as blood tests may be arranged. Photographs of your condition will also be taken to help monitor your progress over time.

Duplex Ultrasound Studies

Following your initial consultation, duplex ultrasound studies and any other necessary investigations will be arranged to further assess your condition. All ultrasound studies are performed on-site by our vascular sonographers trained in phlebology. Please note that even if you have had previous ultrasound scans, we will likely need to perform our own.

Other Investigations

Depending on your condition, additional investigations may be required. Patients with a history of venous thrombosis may need blood tests to assess their clotting risk. Those with vascular malformations may require an MRI alongside venography or angiography, and patients with skin conditions may need a skin biopsy and blood tests. Once all investigations are complete, your specialist will determine the most appropriate treatment plan for you.

Treatment Planning and Procedures

If you have any questions about a planned procedure, please schedule a follow-up consultation with our medical team. Procedures must be booked within 12 weeks of your consultation to ensure the assessment remains current. If more than 12 weeks have passed without a procedure being scheduled or performed, a new consultation will be required before proceeding.

Deposit

It may be difficult to appreciate why medical practices may need to obtain a deposit for an appointment. Our Practice had to introduce this policy a few years ago to deter ‘no-shows’ and last minute cancellations. We require a 24-hour notice of cancellation otherwise the deposit payment is forfeited. If, following your visit, no further appointment is required, the deposit charge will be refunded to your original payment method. If further appointments are required, the clinic retains your deposit for subsequent scheduled visits. The deposit payment will be processed as a refund following the conclusion of your last visit.

Accompanying Persons

Accompanying adults can attend consultations but cannot be present during ultrasound scans or procedures. Please do not bring young children when attending consultations, scans or procedures.

Arrival Time

Please arrive 15 minutes prior to your first visit to complete the registration process and the relevant paperwork. If you are running late, please let us know as soon as possible. Whilst we will do our best to accomodate you if you are running late, if this is not possible due to the schedule, your appointment will unfortunately be cancelled and the deposit will be forfeited.

Registration

Before your first appointment, we will need to obtain the following details to create your medical records: your name, address, contact number/s, emergency contact/s, Medicare, private health fund details and other relevant demographic details. All records are kept in accordance with privacy measures for patient confidentiality and retained on the Practice database.

Photographs

Identification is an extremely important step in ensuring patient safety. Correct patient identification is routinely performed in all healthcare settings. This is essential in minimising the risk of an erroneous identification of patients that have similar names, the risk of Medicare and financial fraud and to promote general patient safety. Our front desk administration staff will take photographs of every individual patient admitted to the clinic or the hospital. The photograph is then saved to the patient’s electronic medical records. All records of patient photographs will be kept in accordance with privacy laws to ensure patient confidentiality and retained on the clinic database.

Please Note

We are not able to offer services to individuals who refuse to complete the registration process that includes taking patient identifiation photographs. If you do not wish to be photographed, please ask your referring doctor to recommend another facillity or specialist. This is an essential and non-negotiable operational policy of our facility.

Doctors Running Late

Please note that we are a tertiary referral centre meaning that many of our patients present with complex problems and are referred by other specialists. This means that the consultation times may run overtime and take longer than expected. We sincerely apologise in advance if this is to occur and can re-schedule your appointment if you cannot wait. We strongly encourage you to not schedule any immediate commitments after your visit. If you are travelling inter-state or have a plane to catch, please allow a buffer of 4-5 hours after your visit to head back to the airport.

Appointment Cancellations

If you cannot attend an appointment, we kindly ask that you provide us with the following cancellation notices:

  • 24 hours’ notice for short appointments
  • 7 days’ notice for major procedures

To reschedule or cancel, please call Reception on (02) 9386 0211 during business hours.

Please do NOT use email or text messaging systems to make or change appointments or to discuss any medical concerns.

Emails and text messaging systems are not monitored for these purposes.